Legal

Privacy Policy

Last Updated: 18 February 2025  |  silvainees, Singapore

1. Introduction

silvainees ("we", "our", "us") is committed to handling personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. It applies to all clients, enquirers, and visitors to our website at silvainees.pro.

silvainees operates from 1 Harbourfront Walk, #02-15, VivoCity, Singapore 098585. If you have questions about this policy or your data, contact us at [email protected].

2. What Data We Collect

Information you provide directly:

• Full name
• Email address
• Phone number (where provided)
• Message content submitted through our contact form
• Driver's licence details (where required for self-drive options)

Information collected automatically:

• Browser type and device information
• IP address and general location data
• Pages visited and time spent on the website
• Cookie preferences (see Section 6 below)

3. How We Use Your Data

• Booking coordination: To respond to enquiries, confirm bookings, and manage logistics for your hire.
• Communication: To provide booking confirmations, updates, and post-hire follow-up.
• Legal compliance: To meet our obligations under Singapore's Personal Data Protection Act (PDPA) 2012 and other applicable laws.
• Service improvement: To understand how clients use our services and to improve them over time. This uses aggregated data only.
• Analytics: Where you have consented, to analyse website usage through anonymised data.

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

• Contract performance: Processing necessary to fulfil a booking or respond to a pre-contractual enquiry.
• Legitimate interests: Improving our service and maintaining accurate records of completed hires.
• Consent: For analytics and marketing cookies, where separately obtained.
• Legal obligation: Where required by Singapore law.

5. Data Retention

Booking records are retained for seven years from the date of hire, as required for financial and contractual record-keeping. Enquiry data where no booking results is held for 12 months, then deleted. Analytics data is aggregated and anonymised; individual records are not retained beyond 90 days.

6. Cookies

We use essential cookies required for site functionality, and optional analytics and marketing cookies where you have consented. You may manage your cookie preferences at any time via our Cookie Policy page.

7. Data Sharing

We do not sell personal data. We may share data with:

• Service providers: Third parties who assist with website hosting, analytics, and communications — bound by data processing agreements.
• Roadside assistance providers: Where required for extended leases, limited contact information may be shared to coordinate support.
• Legal authorities: Where required by Singapore law or lawful authority.

8. Data Protection Measures

• Data transmitted to and from our website is encrypted using TLS.
• Client records are stored on secured servers located in Singapore.
• Access to personal data is restricted to team members who require it for their role.
• We review our data security practices periodically and update them as necessary.

9. Your Rights Under the PDPA

Singapore's Personal Data Protection Act provides the following rights:

• Access: Request a copy of personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdrawal of consent: Withdraw consent for data uses based on consent at any time, without affecting prior processing.
• Data portability: Request your data in a commonly used format where technically feasible.

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

10. Third-Party Links

Our website may contain links to third-party services such as Google Maps. We are not responsible for the privacy practices of those services. We recommend reviewing their respective privacy policies before providing any personal information.

11. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy when our practices change or when required by law. Material changes will be communicated by updating the "Last Updated" date above and, where appropriate, by notice to clients with existing bookings. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions:

silvainees
1 Harbourfront Walk, #02-15
VivoCity, Singapore 098585
Email: [email protected]
Phone: +65 6517 2843